RSO platform

Alternative Dispute Resolution - ODR Platform

Dear customers,
We would like to inform you about your rights and claims, which you can assert against us also through the alternative online dispute resolution. The online dispute resolution is provided by the European Commission and the Slovak contact point for online dispute resolution (ODR). Similarly, claims of the seller against the consumer can be asserted through the European platform.

You can file a complaint through the online dispute resolution (ODR) platform at https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.show&lng=SK

Dispute resolution using alternative dispute resolution saves you money and time, as your complaint will be resolved within 90 days, without significant financial costs.